Coronavirus Updates for Stortford Therapy Space

NOTICE: PLEASE READ

updated: November 2020

Dear Clients,

Please note: Stortford Therapy Space monitors and follows the advice and guidance from Public Health England and the Department of Education in respect to Coronavirus (COVID-19) as we support children, young people, adults and families.

We have not been issued with any advice currently to close Stortford Therapy Space and at present, we have no plans to do so. If, however we are advised differently by Public Health England and if the Department of Education advice is to close education settings, this will need to be reviewed and you will be informed as quickly as possible.

Main Symptoms of Covid-19

The latest government Guidance states that the three main symptoms to look out for are:

a high temperature and/or
a new continuous cough
a loss or change to your sense of smell or taste

we ask that you not to attend the Centre if you are experiencing any of these symptoms or have been contacted and advised to self-isolate. Please do discuss this further with your individual counsellor/therapist. This will help us to protect everyone in our community. You can find the latest advice on the UK government‘s website including the length of time you are required to self-isolate for.

We are:

We would like to inform you of the steps we have taken to maximise the safety or all using our centre:

1. We have provided hand sanitiser to be used on entering and leaving the premises

2. We have distanced the seating in waiting and therapy rooms

3. We have assessed and implemented a daily cleaning system incorporating all rooms and communal areas

4. We are ensuring all furnishings in the therapy rooms are disinfected between clients

5. We are ensuring all surfaces in the waiting room, stairs, landing and communal areas are cleaned between client sessions

6. We are ventilating the rooms wherever possible

7. The client toilet is only to be used in unavoidable circumstances. We have provided disinfectant wipes and disposable paper hand towels in the client toilet if needed

8. We have conducted a full risk assessment for the centre, and we are keeping updated of any changes which we are required to make and will inform you of these.

We ask our clients to:

To maximise safety as much as possible for all our clients, therapists and the wider community we require that you:

1. Only attend your appointment if you are free from symptoms of Covid-19 and not required to socially isolate

2. Inform us if you are experiencing symptoms of Covid-19 or have tested positive or have been required to isolate under the government’s Test and Trace scheme

3. Come to the centre at the time of your appointment to minimise use of communal areas

4. Wear a facemask in communal areas

5. Sanitise hands on entering and leaving the centre

6. Take away any used tissues in bags provided by us

7. Bring your own water if required

8. Client Toilet: we ask that you do not use the toilet unless in unavoidable circumstances and in such circumstances you are to use the disinfectant wipes to clean down surfaces and paper hand towels provided. We ask that you place these in the individual bags provided, seal and place in the bin

9. Be aware that we may have to provide your contact details if required by the government’s Test and Trace scheme

Please note:

Charges incurred for cancelled sessions in these cases, will need to be discussed with your individual therapist/counsellor. In addition, if you are not able to attend a session but require further help and support, you can view on our ‘support/helpline’ page on this website. (Therapists/counsellors do not hold clinical responsibility for use of these alternative sources of support).

Any updates and changes will be sent out to you directly by your therapist/counsellor and on this website, so please check regularly.

We appreciate your cooperation on behalf of the Stortford Therapy Space community.

kind regards

Stortford Therapy Space Team