Coronavirus Updates for Stortford Therapy Space


Dear Clients, 

We are continuing to monitor and follow the advice and guidance from Public Health England and the Department of Education in respect to Coronavirus (COVID-19) as we support children, young people, adults and families at Stortford Therapy Space.

Although the confirmed cases of Coronavirus in Essex and Hertfordshire remain relatively low, the number of cases in the UK has increased and as of the 13th March have raised the UK risk level to hight. The advice from the government remains that we continue our normal activities. However, we want to do our utmost to reassure and support our clients and their families, as well as the populations at risk groups, whilst Coronavirus remains a concern in the UK.  

We have not been issued with any advice currently to close Stortford Therapy Space and at present, we have no plans to do so. If, however we are advised differently by Public Health England and if the Department of Education advice is to close education settings, this will need to be reviewed and you will be informed as quickly as possible. 

You may have seen that from 12th March, the government announced some changes to its guidance regarding when someone should stay at home. Specifically, you are now asked to stay at home for 7 days if you have:

  • a high temperature and/or
  • a new continuous cough 

This will help to protect others in our community while you are infected. You can find the latest advice on the UK government‘s website

We are:

  • Advising you to use the toilet facilities to wash your hands before and after sessions, and to make use of the sanitiser provided in the waiting room. 
  • Disinfecting the Centre regularly daily.
  • Recommending that you take advice from NHS 111 if you have any concerns that you or anyone you know may be displaying the Coronavirus symptoms: A cough, high temperature and shortness of breath. 
  • Recommending that if you or someone You know has recently been travelling or has plans to travel to one of the countries on the risk register, that they contact NHS 111 for advice around self-isolation protocol on their return or if you have been in contact with them. Alternative support during self-isolation will be discussed on a personal basis with your therapist/counsellor. 

We ask our clients to:

  • Notify your therapist if you or anyone you know has been confirmed with Coronavirus.
  • Seek advice from NHS 111 if you feel you or someone you know may be displaying symptoms of Coronavirus. A cough, high temperature and shortness of breath, or have been advised to self-isolate. 
  • Use the toilet facilities to wash your hands before and after sessions and make use of the sanitiser provided in the waiting room. 

Please note:

Charges incurred for cancelled sessions in these cases, will need to be discussed with your individual therapist/counsellor. In addition, if you are not able to attend a session but require further help and support, you can view on our ‘support/helpline’ page on this website. (Therapists/counsellors do not hold clinical responsibility for use of these alternative sources of support). 

Any updates and changes will be sent out to you directly by your therapist/counsellor and on this website, so please check regularly. 

We appreciate your cooperation on behalf of the Stortford Therapy Space community. 

kind regards 

Stortford Therapy Space Team