Stortford Therapy Space is not an emergency service and does not hold clinical responsibility for anyone using these pages to access further support. 

Please see below: 

-High Risk Concerns

-Moderate Concerns

-Helpful websites and contact numbers

High Risk Concerns

High Risk Concerns

If you feel that yourself or someone you know is in imminent danger of either hurting themselves or another:

-Contact emergency services on 999;

-Take to you local A&E to be assessed by  appropriate professionals;

-Call Samaritans for free on 116 123 (24 hours a day, 365 days a year). You don't have to be suicidal to speak to them.

-If you've already been given a Crisis Line number from a health professional, call it.

-Talk to someone you feel comfortable with and trust about how you are feeling so they can help direct you to get the right help;

-Call the crisis team in your County e.g. 


  • Call Adult Social Care at Essex County Council on 0345 603 7630 or 0345 606 1212 (outside of normal working hours).
  • Call the Crisis Team:EPUT (for Adults ) - Basildon, Brentwood, Billericay and Wickford Tel: 01268 243514, Southend East and Central Tel: 01702 538085, Southend West and Rochford Tel: 01702 538088, Thurrock and Castle Point Tel: 01268 246880 
  • Child and Young people EWMHs single point of access during the weekday from 9am – 5pm on 0300 300 1600;
  • Crisis Support Service out of hours (for Young People) on 0300 555 1201; 
  • Urgent and 24-hour contact information Protection for Children and Adults - 0345 606 1212 (Where a child is at immediate risk of significant harm, call the Children and Families Hub on 0345 603 7627 and ask for the 'Priority Line' or call the Police on 999. (Out of Hours: [Mon-Thurs 5:00pm-9am. Fri & Bank Holidays 4:30pm-9am 0345 606 1212 or Email: Emergency.DutyTeamOutOfHours@essex.gov.uk). The Children and Families Hub also offers a consultation line for professionals providing advice and guidance. This can be accessed by calling 0345 603 7627 and asking for the 'Consultation Line'.


  • Hertfordshire NightLight Mental Health Crisis Service:  01923 256391
  • Call our Single Point of Access (SPA) for child / young person Tel: 0300 777 0707 from 8am - 7pm  Email: hpft.spa@nhs.net (telephonic triage -  Referrals can be made through GPs and other health professionals or through self or carer referrals).
  • Alternatively, call our Out of Hours Helpline Tel: 01438 843322
  • 0300 123 4043 – call us any time if you're a child / young person being abused or adult who is concerned about a child/young person. 
  • Adults crisis Tel: 0330 726 0110
  • Adults - If you or someone you know is being abused or neglected, call us on 0300 123 4042 (open 24 hours a day). 
  • For adults receiving mental health services, contact Hertfordshire Partnership Foundation Trust on 0300 777 0707. 

Moderate Concerns

Moderate Risk Concern

-Call NHS 111 (NHS service available 24 hours a day);

-Book an emergency GP appointment: They should be able to offer you an appointment in a crisis with the first available doctor;

-Make a referral to an NHS Mental Health Team: 

-Text the YoungMinds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis. If you need urgent help text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors. (Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.)

The crisis messenger service could help with urgent issues such as:

  • Suicidal thoughts
  • Abuse or assault
  • Self-harm
  • Bullying
  • Relationship breakdown

You can text us free and anonymously – although if the volunteer believes you are at immediate risk of harm, they may share your details with people who can provide support.


  • Children & Young People Mental Health Service EWMHs: Call 0300 300 1600 to access the EWMHS during working hours  9am-5pm, Monday to Friday. 


  • Hertfordshire CAMHs single point of access: Single Point of Access Number (SPA) for Children / Young people / Adults: 0300 777 0707




Whatever you're going through, call us free any time, from any phone on 116 123.

We're here round the clock, 24 hours a day, 365 days a year.

More information



Our lines are open 9am to 6pm, Monday to Friday (except for bank holidays).

0300 123 3393
Text: 86463

More information

Young Minds


Speak to our experts at the Parents Helpline – call 0808 802 5544

More information



Worried about a child?

Adult helpline: 0808 800 5000


Children/Young People Under 18: 

0800 1111

More information



You can talk to us about anything. No problem is too big or too small.

Call us free on 0800 1111 or get in touch online. 

However you choose to contact and you don’t have to give your name if you don’t want to.

More information

Family Lives


0808 800 2222 

(Mon to Fri 9am-9pm. Sat to Sun 10am-3pm)

Family Lives works around the clock, transforming the lives of families, supporting parents and making happier relationships, happier families and a stronger society. Our experience enables us to help families with any problem or challenge that they face.

More information



Free, safe and anonymous online support for young people

 Monday – Friday

                12pm – 10pm                

 Saturday – Sunday

6pm – 10pm

More information

The Mix


0808 808 4994 

 crisis messenger text service provides free, 24/7 crisis support across the UK. If you’re aged 25 or under, and are experiencing any painful emotion or are in crisis, you can text THEMIX to 85258.

More Information



Young suicide prevention society. 

HOPELINEUK : 0800 068 4141, 

0778 620 9697, pat@papyrus-uk.org

is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to children, teenagers and young people up to the age of 35 who are worried about how they are feeling or anyone who is concerned about a young person.

More information

Anxiety UK


Infoline: 03444 775 774

Mon-Fri 9:30am - 5.30pm

Text Service: 07537 416 905

More information

No Panic


0844 967 4848 (10am-10pm)

Voluntary charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD). Offers a course to help overcome your phobia/OCD.

More information

OCD Action


0845 390 6232 (Mon to Fri 9:30am to 5pm)

Support for people with OCD. Includes information on treatment and online resources. 

More information



CALM is the campaign against living miserably, for men aged 15 to 35. 

Phone: 0800 58 58 58 (daily, 5pm-midnight)

More information



Emotional support, information and guidance for people affected by mental illness, their families and carers. 

0300 304 7000 (daily 4:30pm to 10:30pm)

Textcare: comfort and care via text message, sent when the person needs it most: www.sane.org.uk/textcare

More information



0808 2000 247 (24-hour helpline)

Advice on dealing with domestic violence

More information

Safer Places


03301 025811

(Essex & Hertfordshire)

Safer Places is an independent domestic abuse service with over 40 years of experience and has been recognised as delivering excellent services to adults and children affected by Domestic Abuse across Essex (including Southend and Thurrock) and Hertfordshire.

More information

Victim Support


0808 168 9111 (24-hour support)

If you’ve been affected by crime, we can give you the support you need to move forward. Our services are free, confidential and available to anyone in England and Wales, regardless of whether the crime has been reported or how long ago it happened. Choose from a number of ways to contact us.

More information

Learning Disabilities: Mencap


0808 808 1111 (Mon to Fri, 9am to 5pm)

Charity working with people with a learning disability, their families and carers. 

More information



Adult: 0808 168 9111

Under 18yrs: 0808 801 0711

Student: 0808 801 0811 

Helplines are open 365 days a year from 12pm – 8pm during the week, and 4pm – 8pm on weekends and bank holidays.

More information



The Gender Identity Development Service (GIDS) is a highly specialised clinic for young people presenting with difficulties with their gender identity. Our service was established in 1989.

We are commissioned by NHS England who set the service specifications for how we work.

More information



The UK's largest provider of relationship support.

More information

Cruse Bereavement Care


0808 808 1677

(Mon-Fri 9.30-5pm (excluding bank holidays, with extended hours on Tues, Weds and Thurs evenings, when we’re open until 8pm).

The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement.

More information

Alzheimer's Society


0300 222 1122 (Mon to Fri, 9am to 5pm. Weekends, 10am to 4pm)

Provides information on dementia, including factsheets and helplines. 

More information

Alcoholics Anonymous


0800 9177 650 (24-hour helpline)

email: help@aamail.org

If you need help with a drinking problem either phone our national help line

More information

Gamblers Anonymous


Email: info@gamblersanonymous.co.uk 

This site offers various help for the compulsive gambler including a Forum, Chat Room, Literature and of course most importantly a meeting finder. Meetings are the core of Gamblers Anonymous and we have meetings every day of the week throughout the UK 

More information

Narcotics Anonymous


0300 999 1212 (10am-midnight)

The NA Helpline is often the first point of contact for people needing support and advice about the nature of drug addiction. Anyone from the using addict, their friends and family members through to drug workers and the press are welcome to call.

More information



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